Supplier log in
Digital Platform and Services RFP
Details
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Tender Closed
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| RFx ID : | 21283478 |
| Tender Name : | Digital Platform and Services RFP |
| Reference # : |
PRO17054
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| Open Date : | Thursday, 18 July 2019 6:00 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Wednesday, 14 August 2019 11:00 AM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | 14.9.b Following an open tender |
| Required Pre-qualifications : | None |
| Contact : |
Heather Edmeades heather.edmeades@wdc.govt.nz 09 470 3128 |
| Alternate Physical Delivery Address : | |
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Whangarei District Council (WDC) are reviewing the provision of Website/Digital Platform and Services.
The website at www.wdc.govt.nz is Council’s primary online customer service tool to support our residents and ratepayers to complete tasks, source information and engage with council on community and district-wide issues.
The successful platform will be able to respond to the common requirements of a New Zealand local government website minimising bespoke development, to reduce dependency on ongoing vendor support. The platform will also need to support the consolidation of the 12 to 15 other websites into pages/subsites/micro-sites to suit the needs of the various services and information provided to our customers.
Providing an excellent customer experience is central to this project. Our customers need to find information, complete tasks and engage with us in the way that suits them, and using the device that they choose. The design interface will be task driven with a strong search capability.
The web solution must support “configuration over customisation”. We seek a cloud-based managed solution that can scale to suit our organisational needs and will deliver our customers an amazing user experience. It will have improved engagement features and make better use of Council’s existing tools/systems than our current websites.
The platform will have the capacity to grow to accommodate our future requirements and will offer the opportunity to align and/or integrate with future online service solutions as well as our existing systems. The content authoring tool will have an intuitive user interface out of the box. Administration of the CMS will not require specialist technical expertise.
SharePoint 2010 is the platform currently supporting the three key Council websites: WDC.govt.nz, Whangarei library and Venue & Events Whangarei. In 2015 Microsoft stopped developing SharePoint as a product for public facing websites.
In addition to the above, content and the management of key content has been sporadically maintained by a small subset of individuals across the organisation, leading to stale and inaccurate information across the different mediums.
This tender has been awarded.
- OpenCities (SeamlessCMS) - Level 8 50 Market Street, Melbourne, Vic, 3000, AUSTRALIA
Award Date: Friday, 13 December 2019 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Friday, 13 December 2019 5:30 AM (Pacific/Auckland UTC+13:00)
