1. Check that you selected the 'Supplier Login' not the 'Purchaser Login'. If you are asked for a 'Procurement Officer Key', you are on the purchasing officer login page. If you think you might be on the wrong login page, click on 'Supplier Login' in the top right corner of the page.
2. If you're still unable to login, your RealMe username and/or password may be incorrect or the RealMe system maybe experiencing technical issues. If you believe your password/login name could be incorrect follow the password reset process.

Detailed help and FAQ information can be found on the RealMe website.

If you have previously registered for GETS you can manage your organisation details yourself.

1. Login to GETS using your RealMe login.
2. Click on 'Update Account' in the main menu on the left of the page.
3. Enter your new employer's New Zealand Business Number (NZBN) and review your details. Click 'Save Business Details'.
4. Ensure you also review your personal details such as phone number and email address.

You can also remove your GETS account if it is no longer required.

1. Login to GETS using your RealMe login.
2. Click on 'Update Account' in the main menu on the left of the page.
3. Scroll to the bottom of the page, until you get to 'Remove Your Account'.
4. Review and agree to the listed conditions by clicking 'Remove your GETS Account'.
5. Type 'YES' in the dialog that appears to finalise deletion of your account.

The GETS home page will only show current open tenders. If you can't locate a specific RFx in the list, the tender may have closed (pending an award decision by the purchaser) or been cancelled.

If you received an invitation to participate, it may be a select tender. Select tenders won't appear on the GETS home page or in search results, they can only be accessed using the URL in the email sent by the purchasing agency. For any specific questions about closed/cancelled tenders, please contact the purchaser directly.

To view closed tenders select 'Closed Tenders' from the navigation menu on the left.

Alternatively you can use the advanced search:

1. Go to the 'Search Tenders' bar in the top right of the page and click on 'Advanced Search'.
2. Ensure that the 'Status' drop-down has 'All' selected.
3. You will need to enter at least one search term. If you don't enter a search term, no results will be returned.
4. If you know the RFx ID, this is the most accurate way to search. Otherwise, fill in as much information as possible to refine the search results.

To submit a response, access attachments or raise questions on a specific tender, you first need to subscribe to the tender.

To subscribe:

1. Login as a supplier using your RealMe login details.
2. Open the tender either by using the notification link, searching for it, or browsing current tenders.
3. Click 'Subscribe to this Notice for full access'.
4. Ensure your supplier details are correct.
5. Click 'Submit'.
6. You can access your subscribed tenders at any time by clicking 'Subscribed Tender Notices' on the navigation bar.

You will only be able to subscribe if the tender is currently open. If you are unable to subscribe to a tender, and want to check that it hasn't closed:

1. Follow the steps in 'I can't find a tender', Check under the 'Details' heading for the open date/close date fields.
2. If the tender has closed, you'll also see 'Tender Closed' in red at the top of the page.
3. Ensure that you check the time, as well as the date. Open and closing times are set by the individual purchasing agency and there is no standard close time.

If you no longer wish to be subscribed to a tender, follow the below steps:

1. Open the tender page from 'Subscribed Tender Notices' in the left side navigation menu.
2. Select the tender that you wish to unsubscribe from.
3. Scroll down until you reach 'Update Subscription to Notice' above the 'Overview' field.
4. Check that your details have auto-populated.
5. To stop receiving emails, uncheck the 'email' check box.
6. Before removing your subscription, the GETS website will ask you to confirm your selection.

Once you have subscribed to the tender:

1. Click on the button 'Raise Question Here' at the bottom of the page.
2. Enter your question and title then click 'Submit.' The purchasing agency will receive a notification letting them know that they have an unanswered question.

If you are unable to raise a question, check that you have subscribed to the tender. If you have not subscribed, you'll see a button along the bottom of the page 'Subscribe to this notice for full access'.

You will only be able to raise a question if the tender is open. If you've checked that you are subscribed to the tender and the question functionality is still missing, check that the tender hasn't closed by looking at the Open Date and Close Date in the 'Details' section.

If you are still unable to submit a question, the deadline for questions may have already passed.

Once subscribed to the tender, on the tender details page you will see a button called 'Tender a Response'

1. Enter the response details and add attachments.
2. You will see the attachment name to the right of 'Choose Files'.
3. After adding the attachment, you must click 'Attach'.
4. GETS will scan and check each file for viruses and size.
5. Click 'Commit' to submit the response to the agency.

Upon successfully committing a response, you will receive an email confirmation.

If you are unable to upload a document when responding to a tender, check the following:

1. File size limits are set by the purchasing agency up to 50MB. If the file exceeds the designated limit, consider sending the file via another method:
   • If it is a video (and does not contain commercially sensitive information), you can upload it to a video sharing site such as YouTube or Vimeo.
   • Host the file on your own website and provide a URL to view or download.
   • Contact the purchasing agency and ask if you can email the file or send the file via another method.
2. Check the file format. Most common file formats can be uploaded to GETS except for web content file types such as HTML, CSS etc.
3. Clear your browser cookies/cache.
4. Try a different browser.
5. Check that you have a stable internet connection.
6. Try creating another response to the tender.

If you are still having issues uploading a document, please contact the GETS helpdesk.

Your notification preferences can be updated at any time on the GETS website:

1. After logging into GETS, navigate to 'Update Account' in the main navigation menu.
2. Scroll down to 'Your Tender Notifications Subscriptions' and click 'Update Tender Notification Subscriptions'.
3. Manage your preferences by selecting the corresponding check box and click 'Submit'.

If you have not received expected notifications, and the notification is in relation to a specific tender, check that you have subscribed to the tender in question.

1. Under 'Online Services', select 'Subscribed Tender Notices'.
2. Review the list. If no items are listed or the tender is not showing:
   1. Open the tender either by using the notification link, searching, or browsing current tenders.
   2. Click 'Subscribe to this Notice for full access'.
   3. Ensure your supplier details are correct.
   4. Click 'Submit'.

GETS emails are system-generated and can be classified as potential spam by mail filtering software.

1. Check your junk email folder.
2. Contact the GETS Helpdesk who can confirm if the notifications are being sent.

Contact your internal IT Team to check if mail from gets.govt.nz is being blocked. If it is, you can request that emails from gets.govt.nz be released and whitelisted.