Digital Platform Project - Project Manager and Business Analyst Roles Procurement

Details

Whangarei District Council (WDC) are reviewing the provision of support roles for their ICT – Digital Platform Project. They have engaged The Integral Group Limited (TIGL) to assist with this process.

The two roles for this project are:
 Project Manager
 Business Analyst

Suppliers are invited to respond to either or both of these roles.

The process will be a two staged open market process:
 Registration of Interest (ROI)
 Request for Proposal (RFP)

We will make this process as simple for respondents as we can by:
 having a simple ROI (this document)
 having a simple RFP with a few written questions and the rest verbal in a meeting with WDC staff

This ROI is the first formal step in the process and is intended to be of minimal effort for respondents and allow WDC to create a short list of suppliers to invite to enter the RFP process.

In 2012 the ICT Strategic Plan (ISSP) was adopted by the executive team and funded through the Long-Term Plan in 2014. The main component of the plan is the delivery of a digital electronic platform that enables customer collaboration, self-service, modern content marketing and data analytics. Outcomes expressed in the ISSP include:
 self service tools are available online and easy to use for businesses, investors and customers in general
 customers can “chat” online with staff using social media channels and report issues and request information or services using any device - especially mobile devices
 customers can manage their “account” and any interactions with council online
 access to key district information is easy to find online to assist customer decision making
 customers are guided through online interactions in a way that is simple and intuitive
 customers can track and trace progress on any submitted information and provide input to key council activities electronically.

This project will result in an e-platform that enables further functionality to achieve the above outcomes