Specialist Graffiti Removal Services (2025-059)

Details

RFx ID :	31391128
Tender Name :	Specialist Graffiti Removal Services (2025-059)
Reference # :	2025-059
Open Date :	Wednesday, 2 April 2025 4:00 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Tuesday, 6 May 2025 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	72101500 - Building maintenance and repair services 72102900 - Facility maintenance and repair services 72103300 - Infrastructure maintenance and repair services 72153500 - Structural exterior cleaning services 72154000 - Specialty building and trades services 76110000 - Cleaning and janitorial services
Regions:	Wellington
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Peter Kani
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

Wellington City Council (Kaunihera) seeks to engage a qualified delivery partner to provide full end to end management of graffiti removal across the Pōneke region.

This will include asset identification, triaging, resolution, reporting, customer communication and physical graffiti removal and prevention services across the Pōneke region on a number of both Kaunihera assets as well as some private and commercial properties, where those properties are deemed eligible.

The selected delivery partner will be responsible for:
- End-to-end management of the full graffiti removal process and may, in most cases, be the first point of contact for members of the public when they report instances of graffiti vandalism.
- Asset identification and ownership determination.
- Customer service experience, including members of the public and non-WCC asset owners.
- Proactive and reactive graffiti removal across the Pōneke rohe (region).
- Maintaining a 24/7 reporting and response system for graffiti incidents.
- Utilising appropriate removal techniques that consider surface type and environmental impact.
- Providing data and reports on service delivery, including response times, cost-effectiveness, and trends.
- Supporting Kaunihera community engagement initiatives for graffiti prevention.

In addition to the removal of graffiti from eligible assets, we require a delivery partner who has a track record in outstanding customer service and can confidently represent Kaunihera in a professional manner.