Supplier log in
Enterprise Content Management & Case Management System
Details
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Tender Closed
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| RFx ID : | 18108353 |
| Tender Name : | Enterprise Content Management & Case Management System |
| Reference # : | OOTO2016/01 |
| Open Date : | Monday, 7 November 2016 9:00 AM (Pacific/Auckland UTC+13:00) |
| Close Date : | Friday, 9 December 2016 4:30 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Ian Abrahams ian@maxsys.co.nz 04 979 9309 |
| Alternate Physical Delivery Address : | Ian Abrahams, Project Manager ECM & CMS Project, C\- Maxsys Limited, Level 6, 138 The Terrace, Wellington, New Zealand |
| Alternate Physical Fax Number : | |
The Office of the Ombudsman (OOTO) has offices in Auckland, Wellington and Christchurch. There is approximately 90 staff, with the majority being based in Wellington.
The Ombudsman handles complaints and investigates the administrative conduct of state sector agencies, including in relation to official information requests.
OOTO also carry out a range of roles that go toward protecting individual's rights, like monitoring places of detention, and the implementation of the UN Disabilities Convention.
The Ombudsmen are Officers of Parliament. Their functions are:
1. Resolve and investigate complaints about state sector administration and decision making.
2. Resolve, investigate and review complaints about decisions made on requests to access official information.
The Office of the Ombudsman (OOTO) is seeking proposals for an Enterprise Content Management and Case Management System.
The outcomes sought are:
- Replacement for OOTO's current shared drives.
- Conversion of existing content from the shared drive, including Case related content.
- Replacement of OOTO's current Case Management System.
- Conversion of current and historic Cases, whilst maintaining the links to existing content.
- Configuration to meet OOTO's requirements, training and go-live support.
- On-going support and maintenance.
The following critical success factors for Enterprise Content Management and Case Management System have been identified:
- Compatible with Microsoft Office 2016.
- Store and retrieve a wide variety of electronic content and links to physical content.
- Provides a system for managing complaints and cases, and store related content.
- Allows for the tagging of a Complainant as having displayed Unreasonable Complainant Conduct and the recording of a related management plan.
- Provides the ability to control (restrict or allow) access to content and cases on an individual and group bases.
- Meta data that can be configured to accept multiple entries or limit entry to one selection.
- Provide a report writer that allows users to create and modify reports.
- Is compatible with industry standard screen readers for those who are visually impaired.
- Support is available within New Zealand.
- Other users of the proposed software exist within New Zealand.
