Service Blueprint for PSN

Details

Tender Closed
RFx ID :	29749666
Tender Name :	Service Blueprint for PSN
Reference # :	4122
Open Date :	Wednesday, 10 July 2024 12:30 PM (Pacific/Auckland UTC+12:00)
Close Date  :	Wednesday, 31 July 2024 11:00 AM (Pacific/Auckland UTC+12:00)
Department/Business Unit :	Fire and Emergency New Zealand
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	43000000 - Information Technology Broadcasting and Telecommunications 80000000 - Management and Business Professionals and Administrative Services
Regions:	New Zealand
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	NHQ Procurement sourcing@fireandemergency.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

Fire and Emergency are seeking a supplier to develop a service blueprint that displays the entire process of service delivery, by listing all the activities that happen at each stage, performed by the different roles involved. The service blueprint is a diagram/ map that visualizes a service offering accurately. It provides a clear picture of the service process to those who are involved in service production as well as service consumption. The blueprint is expected to include visualisation of relationships between roles, processes, and physical and digital touchpoints required to support PSN within Fire and Emergency. The blueprint is required to list all operational teams and required steps to deliver operational services across the ICT functions underpinning PSN outcomes. The successful Respondent will develop a service blueprint and then assist us and our operational support partners to embed the approved service blueprint.

This tender has been awarded.

• Deloitte - 20, Customhouse Quay, Wellington, 6011, NEW ZEALAND

Award Date: Friday, 25 October 2024 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Monday, 11 November 2024 12:57 PM (Pacific/Auckland UTC+13:00)