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Legal support for New Zealand Claims Resolution Service homeowners (NZCRS)

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS.

Details

Tender Closed
RFx ID : 28825834
Tender Name : Legal support for New Zealand Claims Resolution Service homeowners (NZCRS)
Reference # : 48182
Open Date : Tuesday, 13 February 2024 3:30 PM (Pacific/Auckland UTC+13:00)
Close Date  : Tuesday, 19 March 2024 5:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80120000 - Legal services
Regions:
  • Auckland
  • Bay of Plenty
  • Canterbury
  • Chatham Islands
  • Gisborne
  • Hawke's Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast
Exemption Reason : None
Required Pre-qualifications : None
Contact : Sandra Worboys
CommercialServices@mbie.govt.nz
n/a
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address : NEW ZEALAND
Overview

Dear Potential Bidder,

The New Zealand Claims Resolution Service (NZCRS) is a free service that provides homeowners with independent advice and support to resolve residential insurance issues resulting from natural disasters. It provides a “one stop shop” wrap around service, with a suite of legal, technical and wellbeing services that support homeowners to make informed decisions throughout the insurance process and enable settlement of their claims.

NZCRS aims to provide an easily accessible legal support service, providing homeowners with free, independent legal advice in relation to their insurance claims resulting from natural disasters.

NZCRS intends to seek a cost-effective provider to be responsible for the day-to-day delivery of Independent legal advice and guidance to homeowners when they are uncertain, confused or in dispute with their insurer. Due to the uncertain nature of natural disasters, it will include a pre-requisite that the provider will have a national reach and an ability to scale up in response to any major event or multiple events.

RFx Outcome

This tender has been awarded.

  • Community Law Centres o Aotearoa Inc - Level 2,15, Dixon St, Te Aro, Wellington, 6142, NEW ZEALAND

Further Award Information:
Following an open tender process, The Ministry of Business, Innovation and Employment (MBIE) of 15 Stout Street, Wellington, is pleased to confirm Community Law Centres o Aotearoa Inc and Community Law Canterbury/Te Ture Whanui O Waitaha from Community Law Centres o Aotearoa Inc, of Level 2, 15 Dixon Street, Wellington to provide services for the Legal support for New Zealand Claims Resolution Service homeowners.
The Funding Agreement was signed on the 17th of July 2024 for an initial term of two years, with one right of renewal of two years. The expected spend under the Funding Agreement is approximately $450,000 per annum.

Award Date: Wednesday, 17 July 2024 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Friday, 19 July 2024 7:52 AM (Pacific/Auckland UTC+12:00)