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SMS Services
Details
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Tender Closed
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| RFx ID : | 22811259 |
| Tender Name : | SMS Services |
| Reference # : |
13256
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| Open Date : | Wednesday, 17 June 2020 12:30 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Wednesday, 1 July 2020 1:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Quotations (RFQ) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Lisa Houston +6448975043 |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : | |
| Agency Address : | NEW ZEALAND |
MBIE is seeking an SMS API that meets the following technical requirements in order to integrate with MBIE business applications that have existing SMS interfaces at minimised effort and cost.
The solution must be able to:
• Use a secure API to send SMS mobile terminated (MT) messages to New Zealand and international mobile phones.
• Support concatenated SMS messages to allow for message content up to 1,500 characters in UTF-8 format.
• Optionally support dedicated short codes for some MBIE business applications.
• Selectively route and bill messages in different ways dependent on which MBIE business application sent the message.
• Receive mobile originated (MO) replies via an API callback (i.e. replies are sent back to MBIE via API, including a correlation ID to indicate the message that the reply is in response to).
• Receive MO messages via API callback (i.e. where a handset user sends a message to a dedicated MBIE short code, the message is sent to MBIE via API).
• Manage Delivery Receipts (DLRs) so MBIE applications are able to know the status of a message delivery. This could be achieved through a DLR callback to actively notify the MBIE system when delivery status is changed, or through an API that can be called to check the status of a specified message.
• Minimal rework of existing internal systems to interface with the selected SMS provider.
• Provide test environments to support development and testing, including use of mock recipient mobile numbers that can be used without cost to simulate responses and status updates.
• Have 24x7 coverage with 99.5% system availability.
• Provide an alert service to actively notify MBIE administrators and vendors of any service outages, including notifications of any third-party incidents that affect delivery to customers of specific SMS network providers.
• Provide a secure online portal for MBIE administrators to log in and view reporting of SMS API usage.
• Have the ability to provide reporting that can segregate channels and mobile carriers.
No Winner This RFQ process was undertaken on the basis that SMS services was part of the TaaS catalogue however this is not the case. To add SMS services to the TaaS Panel would take a fair amount of time as such to minimise MBIE's risks and to be able to continue using the services MBIE has decided to cancel the above RFQ and proceed to direct source the services from our previous provider. Once the TaaS panel has been updated to include SMS services as a catalogue item we will consider running another market test.
