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Complaint Management System replacement to Dynamics 365 Customer Service
Details
| RFx ID : | 30736068 |
| Tender Name : | Complaint Management System replacement to Dynamics 365 Customer Service |
| Reference # : | 130125A |
| Open Date : | Monday, 3 February 2025 9:00 AM (Pacific/Auckland UTC+13:00) |
| Close Date : | Monday, 17 March 2025 5:00 PM (Pacific/Auckland UTC+13:00) |
| Department/Business Unit : | Corporate Services |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Mr Christian Hirano projects@hdc.org.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : |
Overview
The buyer seeks a qualified partner to replace its current complaints management system (CMS), HCL Notes (previously named Lotus Notes), with Microsoft Dynamics Customer Service. The selected partner must have demonstrated experience in similar system transitions or extensive expertise in implementing Microsoft Dynamics for complaints management.
