Patient Experience & Online Engagement Solution

Details

Auckland DHB currently uses online survey tools to monitor and understand patient experience and to engage with both Reo Ora Health Voice panel members and others in the wider community about a range of topics. These activities are part of a broad programme of work focussing on better understanding and responding to people who use our services, and our wider community. These may be service specific surveys or part of wider consultations about strategy, proposals or understanding aspects of health needs. Auckland DHB provides services to people from across New Zealand and the Pacific and we have special responsibilities to address health and wellbeing for the people resident in our own district. Increasingly we are moving to a co-design /co-production approach that involves working in partnership with the people we serve; in this context we would like tools that enable people to proactively identify what is important to them and engage with us easily, across a range of methods, about what matters to them.

These activities are within a wider framework of performance improvement and a focus on person centred care and design. We are seeking innovative and engaging approaches that will best help us hear from a diverse range of people and improve experience and outcomes. While we have outlined core activities below respondents may also propose other approaches that will address our requirements.
Responses may be from individual providers for each activity or joint proposals addressing more than one or all of the activities outlined here.
o Website hosting - Reo Ora Health Voice (www.healthvoice.org.nz)
o Online panel management
o Online survey, discussion, consultation and reporting capability
o Patient Experience Surveys
o Patient Experience Survey research and analysis