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Research with customers of government-funded social services in South Auckland
Details
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Tender Closed
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| RFx ID : | 17243320 |
| Tender Name : | Research with customers of government-funded social services in South Auckland |
| Reference # : | 2016#8 |
| Open Date : | Thursday, 25 February 2016 11:30 AM (Pacific/Auckland UTC+13:00) |
| Close Date : | Tuesday, 22 March 2016 1:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Lea White Procurement@superu.govt.nz 04 917 7042 |
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The Social Policy Evaluation and Research Unit (Superu) manages a Ministerial Fund for social sector research. As part of this fund, Government Ministers have asked Superu to commission a supplier to carry out new research with customers of government-funded social services.
The research will investigate the customer experience of 100 at-risk families in South Auckland to determine:
• What works in their interactions with Government and the government-funded social services they receive?
• What can government build upon to meet the needs of at-risk families?
• What is not working?
The research should provide answers to these research questions, identify new insights, and describe the stories and experiences of social services customers in South Auckland. The research should also address how to improve services so they meet the needs of at-risk families and whānau.
