System Integrator and Configurator for Guidewire Cloud Platform (ClaimCenter)

Details

Tender Closed
RFx ID :	24612836
Tender Name :	System Integrator and Configurator for Guidewire Cloud Platform (ClaimCenter)
Reference # :	0588
Open Date :	Monday, 2 August 2021 7:00 AM (Pacific/Auckland UTC+12:00)
Close Date  :	Friday, 27 August 2021 2:00 PM (Pacific/Auckland UTC+12:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	43000000 - Information Technology Broadcasting and Telecommunications
Regions:	International
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Nirav Patel npatel@eqc.govt.nz 0275927222
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :	NA
Agency Address :	NEW ZEALAND

The Earthquake Commission (EQC) is a Crown entity providing natural disaster insurance for residential property to New Zealand homeowners. Since 2008, EQC has used Guidewire’s ClaimCenter Software to provide the support homeowners’ needs when a natural disaster occurs. EQC’s Customer Code requires us to provide excellent customer service; to allow us to be successful in this goal an effective Claims Management System (CMS) is essential.
EQC is partnering with Guidewire to be the first customer in region (Asia Pacific) to upgrade an on-premise instance of ClaimCenter to the Guidewire Cloud Platform, this will be a like-for-like system implementation. Any additional capabilities available because of this upgrade will be adopted in the future as they are determined to add business value.

To support our use of the Guidewire Cloud Platform we are seeking an experienced and capable partner to provide system integration and configuration services after upgrading to the Guidewire Cloud Platform.

The successful Respondent will support EQC by:
• providing ongoing operational support of EQC’s instance of ClaimCenter once in production;
• providing industry standard ITIL Service Management while working within a service aggregation model;
• maintaining an out-of-the-box approach to product development with adherence to Guidewire’s Quality Assurance framework, including change and release management; and
• helping to maintain EQC’s relationship with Guidewire.

End.

No Winner Tenzing
1 November 2021