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Salesforce Platform Support and Technical Enhancements Panel
Details
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Tender Closed
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| RFx ID : | 24408509 |
| Tender Name : | Salesforce Platform Support and Technical Enhancements Panel |
| Reference # : | 1614 |
| Open Date : | Thursday, 10 June 2021 4:30 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Tuesday, 6 July 2021 5:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Nirav Patel npatel@eqc.govt.nz |
| Alternate Physical Delivery Address : | |
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| Agency Address : | NEW ZEALAND |
The Earthquake Commission (EQC) is partnering with private insurance companies to deliver an improved, more collaborative approach to support New Zealanders through natural disasters in the future. Under the new partnership, anyone with home insurance whose home or land is damaged in a natural disaster will only need to lodge one claim through their insurer. The success of this partnership will be underpinned by EQC’s ability to easily interact with private insurers and exchange information to support these business processes.
This shift requires significant change for both EQC and insurers. Through co-design sessions, a large number of processes were identified that could be enabled through a System of Engagement which would support EQC and Insurers to securely engage, raise queries and share files to support the new model.
EQC has engaged Salesforce to rapidly develop a prototype to assess the need and investment in a System of Engagement. The prototype will be validated in a production environment to ensure it delivers to expectations and meets requirements. The following use cases have been developed as part of the prototype, enabling EQC and insurers to:
- View structured data shared with EQC
- Raise queries through structured workflows
- Request files through structured workflows
- Securely share files through structured workflows
To enable these use cases, EQC’s System of Engagement prototype has implemented the following modules:
• Service Cloud – Enterprise Edition;
• Customer Community Plus;
• Salesforce Shield; and
• Salesforce Connect.
The prototype will be used to gather feedback from key user groups on the functionality requirements and use cases that could be enabled through a System of Engagement. The feedback gathered during the course of the prototype will support EQC’s assessment of whether a System of Engagement is deemed necessary, i.e. the prototype is deemed successful at the sole discretion of EQC.
EQC is seeking support from a supplier panel to:
- Support enhancements to the prototype, specifically relating to the currently defined use cases (e.g. Feedback from key user groups could require enhancements to existing functionality)
- Provide operational support of the Salesforce prototype while in production.
- Support to formally gather feedback from key user groups to provide input into the evaluation of the prototype and gather requirements that may be used to procure a System of Engagement, should EQC deem necessary following c
No Winner Awarded
