Supplier log in
EPL - Service Desk/Ticketing system tooling
Details
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Tender Closed
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| RFx ID : | 29930600 |
| Tender Name : | EPL - Service Desk/Ticketing system tooling |
| Reference # : | |
| Open Date : | Wednesday, 7 August 2024 10:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Friday, 6 September 2024 4:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Tristram Langford tristram.langford@edpay.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : | |
Education Payroll is in the process of replacing the existing ticketing system (service request management system) that provides a mechanism for our external users to interact with us. The service request management system enables our external users to request payroll processing services that cannot be fulfilled via our self-service application. These service requests are typically non-trivial activities and require our Payroll Service Delivery staff to undertake back-office activities on behalf of the requester.
We are seeking a technology partner to supply a technology product/service for the service desk/ticketing solution, which also has potential to meet future IT Service Management and Agile Software Development Lifecycle (SDLC) needs.
Please refer to the addenda for the updated RFP.
