102-20-186-BT_Registration of Interest_On Bus Connectivity

Details

This Registration of Interest (ROI), is the first stage of a two-stage Request for Tender (RFT) procurement process. This procurement seeks to appoint a supplier for an On-Bus Connectivity solution in support of Auckland Transport’s (AT) current and future needs for its operator bus fleet (approximately 1450 buses).

Buses are the most used form of public transport, with 71.8 million bus boardings taking place last year. Customer feedback has identified that there is a lack of On-Bus journey information for passengers (the problem). As result, AT recently completed a trial (proof of concept) which provided audio and visual next stop, transfer and disruption information to bus customers. The trial was successful with positive customer feedback.

As a result of the trial, AT now wishes to identify a single supplier (or multiple suppliers in partnership) to supply an On-Bus Connectivity solution which can provide journey information to customers.
AT also requires a system that enables multiple channels of communication to and from the bus, i.e. ability to take data from the Driver Bus Driver Console (BDC) to a back end soluiton, ability for AT to send messages and alerts to a bus driver console, ability to provide customer feedback from on board devices to AT.
This deployment will deliver the following benefits to AT’s customers:
• Enhance the customers daily journey by making it easier for customers to use buses when taking unfamiliar routes by displaying and notifying them of the location of the bus and next stops.
• Improve customer experience during a disruption by providing real time on bus updates.
• Improve customer safety by delivering On-Bus safety messages.
• Assist customers to make connected journeys by providing On-Bus transfer information at the relevant stops.
• Utilise real time bus connectivity to provide customers with more frequent HOP balance updates.
• Utilise real-time bus connectivity to potentially provide On-Bus communications to bus drivers such as; notification there is a disabled person at next stop, notification of detour routes.
• Improve the customer accessibility experience.
AT is looking for a supplier with a New Zealand support presence that can assist AT’s Field Device Maintenance provider(s) to deploy the solution across AT’s operator bus fleet. The supplier must be able to provide in-country support for the lifetime of the solution and is willing and able to work closely with nominated third parties for the set up a