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Telephone Interpreting Service

Details

Tender Closed
RFx ID : 17333356
Tender Name : Telephone Interpreting Service
Reference # : DIA/2016/008
Open Date : Monday, 21 March 2016 4:00 PM (Pacific/Auckland UTC+13:00)
Close Date  : Friday, 22 April 2016 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 93140000 - Community and social services
Regions:
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Alyss Rounthwaite
procurement@dia.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :
Overview

This opportunity in a nutshell
What we need:
The Department of Internal Affairs (the Department) provides an on demand and pre bookable live telephone interpreting service to New Zealanders via over 100 government agencies, NGO`s, charities, and utilities providers. The Department is looking to appoint a provider who excels in the provision of these services on a daily basis to maximise the value for money to the New Zealand taxpayer.
Respondents are invited to submit a proposal for both our current service delivery model detailed in the RFP and also for discrete variations on that model also detailed in the RFP.
What we don’t want:
The following services are outside the scope of this procurement:
a) Onsite interpretation services
b) Translation services
What’s important to us?
The Department is looking for credible providers who have the capacity, capability, experience and infrastructure to deliver the services. They need to have an excellent track record in the management and implementation of interpretation services, well developed networks of qualified and experienced interpreters and strong relationship and customer management structures that enable continuous improvement.
Respondents will have to meet a number of pre-conditions and mandatory requirements in order to progress to the evaluation stage (see Section 3).

Why should you bid?
This is a unique opportunity for suitable providers to be part of the Department’s service excellence in an area that affects a growing and diverse group of Non English Speaking Background people throughout New Zealand. Your work will be instrumental in the way that these newly arrived and more settled individuals interact with Government and integrate into life in New Zealand.
As a provider of interpretation services you have the opportunity to bid for your area of excellence, potentially secure a contract for a longer term and subsequently help the Department improve its operation and service delivery based on your capacity and capabilities.

RFx Outcome

This tender has been awarded to:

  • Serco Australia Pty Ltd

Further Award Information:
This contract has been awarded to Serco Citizen Services Pty Ltd

Award Date: Tuesday, 12 July 2016 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Tuesday, 26 April 2016 9:21 AM (Pacific/Auckland UTC+12:00)